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Job description

Magnificent Tours is currently seeking a General Manager of Tour Operations who has a passion for excellence to lead the Magnificent Tour team. The position is responsible for overseeing the Tour Agents, Tour Assistants and Tour Drivers to ensure the highest level of service is delivered and turn our client’s experience to Niagara into a treasured memory for a lifetime.

Summary of Responsibilities:

Reporting to Senior Management, the position must work in conjunction with partnering suppliers to maximize revenue. The successful candidate will be responsible for, but not limited to, the following:

Accountable for the design, preparation and implementation of all elements/components that are involved in the creation of the Company’s tourism products (i.e. winery/brewery tours, scenic tours, Niagara cruises, customized tours for groups and other Niagara attractions venues) within budget and contractual requirements.

  • Oversee contractual commitments between Magnificent Tours and hosting venues which includes, managing, preparing and/or reviewing all contracts relating to tour operation services.
  • Successfully negotiating with partnering suppliers to facilitate the administration of cost effective rates while maintaining the delivery of superior tourism products and services.
  • Establish and maintain good working relationships with partnering suppliers through routine day to day activities and supplier visitations.
  • Increase sales and market share through upselling, by exploring/staying current with the tourism industry product trends and by maintaining thorough awareness of Company competitors and their product offerings.
  • Control costs effectively to meet budget guidelines and desired financial results; implementing control system for all controllable costs.
  • Liaise with the Marketing Department to create brochures and internet based information to promote our tourism products and service offerings.
  • Manage the tour operational functions including insurance, tour logistics, the Company’s fleet vehicles and preventative maintenance program.
  • Recruit, train and develop all employees; review staffing levels as needed to ensure that guest service, the daily business demands and financial objectives are met.
  • Ensure that all employees are fully aware of relevant information concerning our tourism products and service offerings as well as local events and public services.
  • Monitor client satisfaction to ensure that our tourism products meet and exceed our clients’ expectations by giving feedback of clients’ experience to team members.
  • Ensure positive customer service in all areas. Investigate and respond to any complaints, taking any and all appropriate actions to turn any dissatisfied clients into return customers.
  • Resolve any tour issues with guests, partnering establishments, tour guide agents, tour drivers etc….
  • Ensure that employees are in compliance of all Company policies, procedures and regulations.
  • Communicating the health and safety requirements and regulations and ensure they are followed.
  • Ensuring that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained for all employees within the Department.
  • Celebrating successes and publicly recognizing the contributions of team members.
  • Serving as a role model to the Magnificent Tour’s Team.
  • Other duties and responsibilities as assigned.

Latest Hotel Jobs In Canada Free Visa Ticket Apply Now

17 comments

  1. Raj narayanan/g
    I need driving visa india 13years Saudi Arabia 2years/Kuwait 1year in heavy driving kindly help me

  2. dear sir,,

    I have 10 years experience from Kuwait as hotel driver for valet parking driver,
    kitchen helper I am seriously looking for job plz reply at. allthebest2016iloveyou@gmail.com

    thanks

    best regards

    Md.monir
    +8801767835309

  3. Hi my name is hamid i am from Bangladesh but know i am in Qatar i have qatari driving licence but i m looking a job in canada
    my number is +97433413141 whatsaap me
    devilxboii00@gmail.com

  4. PLZ GIVE ME ROOM CLEANER JOB IN CANADA HOTEL.
    5 YEARS CLEANER EXPERIENCE AT PLUS-21 ADVERTISING IN JHUNJHUNU.
    QUALIFICATION – M.A.,M.B.A.
    REGARDS,
    VINOD KUMAR SAINI
    MOBILE NUMBER +91-9351693551
    EMAIL ID RJVINOD2@GMAIL.COM

  5. Hello,sir/madam .Am very interested to work in German as dish wash,cleaner,housekeeper. Thank yousir/madam

  6. Apply Snr Waiter

  7. I am interested in Houseman , helper , and i am 22 years old , 12th class passed , and properly english speak , understand and writing ability …

  8. Good day mam/sir im intersted i have experience in 15 years in cruising industry in the restaurant house keeping and bar assistant cook and driving car..i can speak italian spanish frech basic only

  9. Im intersted 15 years experience in cruising industry

  10. Dear sir or madam
    I have read your advertiments and I want to work with your organisation as a house man or cleaner.
    My name is Mohammad ali and i am from afghanistan
    Thank you
    Mohammad Ali rasouli

  11. I am latif iruba from Uganda I need a job among those required
    Cleaner tow years experienced please contact me if their’s an opportunity. I am dubai working with technical glass and aluminium Co.

  12. Sir iam intdrsted iam indian chef Rakeshsingh7038@gmail.com 7038292547

  13. hello sir and everyone i want driving job i have united emraite driving license 2 year ol i m good exprince driving and i m english arabic good sapk now i want driving job please help me i m good driver my email..2014rauf@gmail.com

  14. Rasidkhan from orissa India

  15. I’m rasidkhan from orissa India im tandoori cook comi 1 im good coking all dish please contact me

  16. Application to apply for a job in your establishment
    Sir/Nia
    l humbly wish to apply for a position in your establishment
    In addition I am hardworking dedicated to duty and honest. I have the ability to meet up with tight schedules
    I will be very glad should you accept my application

    Your Obedient
    Nwoke Christian
    0902366919

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