The Information Technology Department is looking for a Help Desk Officer to give first level specialized help to understudies and workforce by replying, remarking and answering to help work area request.
• Provides IT specialized help administrations to understudies and workforce at the Help Desk premises.
• Support the accompanying advances: Microsoft Office items – Outlook, Internet Explorer, Windows 7 and Windows 10, iPAD and keen gadgets, PCs, printers, arranged copiers, fundamental LAN/WAN network and others as appointed.
• Provide examination, analysis, determination and recuperation for equipment/programming issues. At the point when unfit to determine, heighten to second or third level as per Service Desk acceleration forms.
• Providing casual, coordinated instructional meetings with college – particular programming.
• Delivering instructional courses amid personnel and understudy introduction.
• Goes, as required, to workforce, staff and VIP workplaces and workstations on grounds to give specialized help.
• Prepare to work outside typical working hours.
• Responsible for benefit demands, programming establishments, new gadget setups, redesigns, and record demand and occurrence resolutions in the Manage Engine Service Desk device.
• Answers and logs calls utilizing Manage Engine Service Desk, allocating related undertakings to Level 2 and Level 3 bolster work force.
Basic Success Factors
• Efficient and powerful specialized help administration to understudies and college staff while keeping up an amazing client benefit.
• Expert help and direction that is attractive to understudies and personnel.
WORKING RELATIONSHIPS/IMPACT OF INTERACTIONS
• Maintains proficient Customer Services in managing understudies, workforce and staff. The picture and adequacy of the Service Desk is to a great extent subject to the viability of the officeholder.
• Must Must possess a Bachelor’s Degree in Computer Science or Related Field from an accredited Institution with a minimum of 2 years’ experience in end user environment support, Computer literate and familiar with Windows 10, Smart devices and MAC operating Systems or an equivalent combination of education and Experience.
• Arabic enabled Windows.
• Arabic/English bilingual essential.
The Benefits ?
The University’s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., Cash housing allowance, a furniture allowance, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members. ?
In addition to completing the online application form, attach a cover letter, a current CV, and the names and contact details of three professional references.
While we appreciate all applications, you will be contacted only if you are selected for an interview.
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