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DUBAI FREE VISA JOB , URGENTLY REQUIRED STAFF

The Opportunity

The Information Technology Department is looking for a Help Desk Officer to give first level specialized help to understudies and workforce by replying, remarking and answering to help work area request.

The Responsibilities

• Provides IT specialized help administrations to understudies and workforce at the Help Desk premises.

• Support the accompanying advances: Microsoft Office items – Outlook, Internet Explorer, Windows 7 and Windows 10, iPAD and keen gadgets, PCs, printers, arranged copiers, fundamental LAN/WAN network and others as appointed.

• Provide examination, analysis, determination and recuperation for equipment/programming issues. At the point when unfit to determine, heighten to second or third level as per Service Desk acceleration forms.

• Providing casual, coordinated instructional meetings with college – particular programming.

• Delivering instructional courses amid personnel and understudy introduction.

• Goes, as required, to workforce, staff and VIP workplaces and workstations on grounds to give specialized help.

• Prepare to work outside typical working hours.

• Responsible for benefit demands, programming establishments, new gadget setups, redesigns, and record demand and occurrence resolutions in the Manage Engine Service Desk device.

• Answers and logs calls utilizing Manage Engine Service Desk, allocating related undertakings to Level 2 and Level 3 bolster work force.

Basic Success Factors

• Efficient and powerful specialized help administration to understudies and college staff while keeping up an amazing client benefit.

• Expert help and direction that is attractive to understudies and personnel.

WORKING RELATIONSHIPS/IMPACT OF INTERACTIONS

• Maintains proficient Customer Services in managing understudies, workforce and staff. The picture and adequacy of the Service Desk is to a great extent subject to the viability of the officeholder.

The Requirements
• Must Must possess a Bachelor’s Degree in Computer Science or Related Field from an accredited Institution with a minimum of 2 years’ experience in end user environment support, Computer literate and familiar with Windows 10, Smart devices and MAC operating Systems or an equivalent combination of education and Experience.

Other requirements
• Arabic enabled Windows.
• Arabic/English bilingual essential.

The Benefits ?
The University’s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., Cash housing allowance, a furniture allowance, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members. ?

To Apply
In addition to completing the online application form, attach a cover letter, a current CV, and the names and contact details of three professional references.

While we appreciate all applications, you will be contacted only if you are selected for an interview.

Free VISA AND TICKET IN DUBAI

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