Expected set of responsibilities:
1. Email and telephone specialized help client passage point.
2. Changeless reconnaissance of system, frameworks, and security parts observed by the NOC devices.
3. Affirmation of cautions raised at the NOC and first level specialized help/issue determination on all Data Center items/arrangements following exact/composed tasks techniques and additionally specialized acceleration to more elevated amounts.
4. Remote eyes and hands and booked Level 1 assignments.
5. Client escort amid site visits.
6. Inconvenience ticketing possession: verify client, open, refresh, claim and close tickets. Client warnings when an episode happens according to the appropriate SLA.
7. Measurements get-together and help with clients, administration and on-request detailing.
8. Aid venture usage (Cabling, IP designs, racking, and so on.)
9. Methods criticism and start.
Employment Requirements :
1. 1-3 years of applicable experience.
2. College Bachelor degree in pertinent train.
3. Acquainted with systems and frameworks arrangement, support, and administration.
4. Comfortable with Service Desk and Network administration instruments.
5. Precise and process/techniques situated with great investigating abilities.
6. Great relational abilities and great summon of English with Arabic as an or more.
7. Capacity to perform well under high weight inside client/accomplice premises/condition.
8. Significant framework/Network affirmation is an or more.
9. Conversant in English. Arabic is an or more.